The forum rejected the arguments made by the dealer in this matter. – symbolic photo
- Honda dealers also ordered to pay 5 thousand damages
If a vehicle needs a major repair in a short period of time after purchasing, then it will be considered a lack of service and such a vehicle should be replaced, commenting that the District Consumer Forum has repeatedly told the Honda dealer that the Activa is deteriorating. Ordered to refund the price of Rs. Along with this, he has also been asked to pay a compensation of 5 thousand rupees.
I4 problem only after purchase
Harjinder Singh, who hails from Basti Sheikh, said that he had bought the Activa 4G from GS Honda, located at Football Chowk. There was also a problem of heating with vibration, handle, pliers and sound from the engine. When he went to GS Honda, the Activa’s clutch was changed and oil was inserted in the handle, despite which the problem was not solved. In this way, he took Activa to the workshop several times, but she did not recover. After this he received a call that the engineer of Honda Company has to check the Activa, come to the workshop with him.
The engineer asked the service manager to replace some parts with his pliers and clutch. Activa’s handle was quite heavy at that time. When asked about this, the service manager said that after walking 25-30 km, it will be fine, because the tong is new. After that the problem was not solved and the Activa started bubbling. Many times he took Activa to the workshop but the problem was not solved.
The dealer said – Service was given every time, the comments of the forum – Why did the customer have to come again and again?
When the District Consumer Forum took notice, there was no response from the Honda Company. Dealer GS Honda replied that the Activa buyer was serviced whenever needed. All of that was routine service and the customer was given the perfect free activa. After listening to both sides of the forum said that if there was no problem in the Activa then what was the need of the customer to go to GS Honda again and again?
Apart from this, a mechanic’s report was also presented, according to which Activa has a manufacturing defect. If it is run in this way, then its engine will be seized. However, GS Honda denied the report and gave details of four decisions. Which said that expert advice is necessary for this.
The example given of the decision of National Commission
After this, the Forum also gave the example of a decision of the National Commission. It said that if a vehicle needs a major repair within 8 months, then such a vehicle should be replaced. After this, the forum asked to return the price of Rs 50,789 of GS Honda Activa. Apart from this, orders were also given to pay damages of 5 thousand rupees.
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